Shipping Policy

Contact Lens FAQs
Q: Are contact lenses comfortable?

Yes. Contact Len technologies have evolved over the decades, and in its current state, soft contact lenses are extremely comfortable to wear. However, first time users are strongly advised to consult a qualified eye care practitioner before they start wearing contact lenses.

Q: Is wearing contact lenses safe?

Last year, more than 200 million used contact lenses on regular basis and the number is growing every year! When used as directed, most people can wear contact lenses without complications. Successful contact lens wear depends on following the instructions of your eye care professional. Over time, your eyes can change, often without apparent symptoms or warning signs, which may put you at risk for developing complications. To maintain healthy eyes and the most efficient and comfortable vision possible, you need quality eye care on a regular basis. Only your eye care professional is educated, trained and licensed to examine, diagnose and provide treatment for your eyes and prescribe contact lenses.

: Is it OK to play sports while wearing contact lenses?

Every sport is different. Talk to your eye care professional to select the best type of contact lenses based on your particular sport or activity. Contact lenses are not a substitute for eye protection. It is recommended to wear appropriate goggles, masks, etc. when participating in sports.



No Additional Fee for Ground Shipping

Standard Ground Shipping is offered on all orders placed on PLANETVISION (valued over Rs. 1000), and is included in the product price that you see on the website for most states and remote cities. Our team of service professionals work constantly to ensure that your order is accurate and on time. We’ll follow up with an email after your package is out of the door and send tracking info, making sure you get quick delivery and know when it’s hitting your doorstep. For orders valued under Rs 1,000 shipping charges will apply, based on the 


How fast do I get my product?

Shipping time differs in different cases as follows:

Website says: “Dispatches in 48 Hours*”

Once you checkout, order are verified within 24 business hours of receiving payment. The products are then checked and shipped out from our shipping facility.

Website says: “Dispatches in 7 – 10 days*”

Some of the products may not be in stock and may have to be specially ordered. This takes about 5-7 days for them to arrive at our shipping facility. Once arrived, it is quality checked and then shipped out. The total process takes about 10 business days and the product ships after that.

Website says: “Special Import”

These products are under custom clearance, and the ETA for these are indefinite. Generally this takes about 45 to 60 days. After testing and QC the products are finally shipped to the customers.

Need It Quicker?

Choose Priority Shipping Delivery Options


PLANETVISION PRIORITY is a special service wherein we give guaranteed delivery in next business day. This service is available for limited pin codes and if you are not able to find it, then your pin code is currently not serviceable PLANETVISION PRIORITY delivery. Please note, for next day delivery, the order needs to be placed before 5 p.m. on the date of order. In case the order is placed after 5 p.m. then the order gets processed on the day after. Delivery exceptions are on public holidays, local holidays, and unforeseen circumstances like strike, inclement weather, large scale disruption of logistics services or Act of God.

Transit Package Loss:

We use professional logistics services to deliver all our orders. In an unlikely event of transit damage or 'lost package', we make sure that we process the reshipment right away. In case of no transit insurance, the process generally takes longer as it involves processing a claim with our shipping partner, post with your reshipment is processed.


Please note Priority Shipping will not be covered for North Eastern States & Out-of-Delivery Areas (ODA). Priority Shipping can be covered only for the Metros.

*Our working hours for logistics are 10 am- 6 pm, Monday - Friday. This means that the order placed on Friday will be shipped on the next Monday.


Delivery Expectation

Most customers receive their product(s) within 12-15 business days of placing their order. Products shipped with Free Shipping mostly reach customers within 15 days. Products shipped through PLANETVISION PRIORITY reach customers within 7 days. Eyeglasses, Sunglasses and Contact Lenses are fragile and sensitive products and need to be tested and packaged carefully. While we are unable to ship at lightning fast speeds, our methods ensure a near-zero transit-damage rate in India, and we'd like to keep it that way. Getting your product safely to you is our top priority :)

Offers on Shipping

Offers are subjected to discretion of PLANETVISION and they may not be available for all Pincodes and Order Value.

More Shipping & Delivery Information

One more thing: if we fall short of your expectations, we will make it right. Just give us a call at +91-22-24016825 (11AM - 7PM) and let us know how we can help you, or you can drop us a message at